Complaints handling
We make every effort to provide you with the best service. However, if you want to make a complaint, you can contact your relationship manager.
If you would prefer, you can also send your complaint to our Customer Care department, including, where applicable, the supporting documents required to review your complaint.
Our Customer Care department can be contacted by:
Post:
ABN AMRO Bank N.V.
T.a.v. Customer Care
Post X
Borsbeeksebrug 30
2600 Antwerp-Berchem
Belgium
E-mail:
Post:
ABN AMRO Bank N.V.
T.a.v. Customer Care
Post X
Borsbeeksebrug 30
2600 Antwerp-Berchem
Belgium
E-mail:
How is your complaint handled?
All complaints submitted to our Customercare department are treated with the utmost care and attention. We aim to respond as quickly as possible. If we are unable to provide a full response within 5 working days of receiving your complaint, we will send you an acknowledgement of receipt within this timeframe. To ensure efficient handling, please make sure your complaint is clearly formulated and well documented. Once an acknowledgement has been sent, you will receive the outcome of our investigation within 14 working days. If we are unable to meet this deadline, we will inform you of the reasons for the delay and keep you updated on the progress. In any case, the total duration before receiving a final response will not exceed an additional 35 working days.
If you are not satisfied by the solution proposed by ABN AMRO Bank CustomerCare service, you can contact the following competent body:
For banking products:
Ombudsfin
North Gate II
Boulevard du Roi Albert II, 8, bte 2
B-1000 Brussels
Tel: +32 2 545 77 70
E-mail: ombudsman@ombudsfin.be
For insurance products:
Ombudsman des Assurances (Insurance Ombudsman)
Square de Meeûs, 35, bte 6
B-1000 Brussels
Tel: +32 2 547 58 71
E-mail: info@ombudsman-insurance.be
In accordance with its General Banking Terms & Conditions, and unless otherwise agreed, the relationship between ABN AMRO and its customers is governed by Belgian law. More detailed information about complaints handling is also available in our General Banking Terms & Conditions.